We are Swiss-based company so all times noted below are regarding to the Central European Standard Time (CET).
Swiss Post: 2-3 Business Days / A-Post
DHL Worldwide Express: 2-3 Business Days
Delivery time is approximated for order placed before 9am weekdays.
Please advise that due to COVID-19, both of our selected shipping couriers are experiencing transit delays.
If you request for the signature to be removed from your shipment, Palmagente Swim or DHL are not liable for the shipment being lost or stolen.
Please allow us 24 hours for processing orders and to receive tracking number/confirmation of order shipment.
We are not liable for wrong information given to us when shipping information is asked in check out point. If you do not provide the right shipping address we are not required to refund. Please make sure all your shipping information is correct before finalising order.
Customs import duty & taxes
Please be aware that Palmagente Swim is not liable for customs clearence fees in your country nor are we responsible for holding times of packages by customs.
Our prices on our online store do not include relevant duties and other customs charges you may incur when purchasing and importing to your country. These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
Palmagente Swim is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye on your shipment when tracking number is provided to avoid delays.
If you choose to reject delivery due to customs fees there will be a EUR40 return fee deducted from your refund to cover return shipping due to your refusal.
All items are to be signed for by DHL Worldwide Express or Swiss Post. If you are not home to receive your package, have no one else to sign for the item and have not organized an alternative way to collect your package, and your item is returned to us this EUR40 fee will occur. We will not pay for your return shipping - this is the customers responsibility.